FAQs

Do you accept pets? 

Unfortunately we do not accept pets at our properties.

Do you have a maximum number of people who can stay?

Our maximum number of guests is 15 at Coast House and 10 at Bromholme Cottage, plus one infant at each. Please note there is a maximum of 12 adults at Coast House. 

We do not allow additional guests at the property who aren’t on the original booking list without prior arrangement. This is to ensure we stay within our insured limits on the number of guests staying.

Is there parking at the property?

Yes, we have private parking for 2 cars at Coast House and 4 cars at Bromholme Cottage. At Coast House, there is also free on-street parking close to the house.

Do you allow hen or stag dos?

Unfortunately, we do not accept stag dos. We are willing to host hen parties if the number of adults is low (max. 10 at Coast House and 8 at Bromholme Cottage). Our houses are not for groups where the potential for partying and excessive noise is likely, therefore guests are required to meet the strict rules regarding noise (see below).

Is there an evening curfew for garden use? 

Yes, we have a policy of no noise outside after 10pm and our hot tubs will switch off after at this time. We also disallow music played in our garden areas. This is to respect and keep our promise to protect nearby neighbours and businesses.  If there is a serious violation of this rule, it is likely you and your group will be asked to vacate the property immediately, with no refund.

Do you provide any equipment for babies/children? 

Yes, we can offer a travel cot and highchair at both properties on request. Guests will need to bring their own cot bed sheets and bedding. Stair gates can also be made available at Coast House. We have plastic plates, cups, bowls and cutlery, and a selection of games, books and toys at both properties to keep them entertained.

Do you supply towels and bed linen? 

Yes, all white bed linen provided plus a bath towel per person. Hand towels are also available in all bathrooms. Please bring your own towels for hot tub/beach use. 

Do you have an iron/ironing board, hairdryers…etc?

Yes, we have an iron and ironing board in both properties, and an airer to dry clothes. A washing line is also present at Coast House.

There are 3 hairdryers at both properties.

We leave 2 toilet rolls in each bathroom and hand soap, and a starter pack in the kitchen including washing up liquid, dishwasher tablets, sponge, tea towel and some basic cleaning products under the kitchen sink. 

Do you have an ice machine? 

The fridge/freezer at Coast House has a water and ice dispenser. At Bromholme Cottage we provide ice trays.

Do you provide wood for the log burner? 

Yes, from October to end of March we supply a starter pack of logs, kindling and paper. This is provided in a basket by the log burner. Further wood can be purchased from our local convenience store in Bacton, or Morrisons/QD in Cromer.

What hot tub maintenance is required during our stay? 

The owners take the health and safety of all their guests very seriously. The hot tub poses certain risks due to water contamination. The Health and Safety Executive have strict guidelines regarding hot tub use and maintenance which the owners strictly adhere to so we require all guests to read and familiarise themselves with our advice and guidelines around hot tub use. 

Our role is to empty/refill/disinfect the hot tub between guests, disinfect water with chlorine at a safe/adequate level, and ensure water level and temperature is set correctly. 

We provide testing strips to our guests to ensure these chlorine levels remain at an adequate level. We ask  our guests to monitor these levels daily and provide instructions on how to add additional chlorine when levels drop and provide the equipment to maintain the required water levels in the hot tub. We are always on hand should you have any questions or need help with this process.

More information will be made available to the guests as part of their guest information pack. 

Is there a BBQ at the property? 

At Coast House, we do not provide a BBQ due to the size of the garden and proximity of neighbours.

At Bromholme Cottage, we provide a charcoal BBQ. Guests are required to bring/buy their own charcoal should they wish to use it. This is put away during the wintertime but can be left out if requested. All we ask is guests clear/dispose of any resulting ash (once cooled). 

Can I order a food shop to be delivered?

Yes, you can arrange for delivery provided it arrives after your agreed check in time and a member of your party will be present to receive the delivery.

The full address for each property is as follows: 

• Coast House, 14 Alfred Road, Cromer, Norfolk, NR27 9AN 
• Bromholme Cottage, Watch House Lane, Bacton, Norfolk, NR12 0HL

If you have any further questions please do get in touch with myself, Rebecca, via email (info@norfolkcoastescapes.com).

We look forward to hosting you soon!